LEARNING SOLUTIONS MANAGERAPPLICATION DEADLINE: 2011-09-22
JOB DESCRIPTION
MTN is a leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. With over 35 million subscribers and counting, MTN Nigeria Communications Limited is the largest
subsidiary in the MTN Group - Africa’s leading mobile telephony company with operations in 21 countries in Africa and the Middle East. As a pioneer and leader in the industry, MTN is not only the largest telecommunications company in Nigeria, but has also recorded several notable firsts, which have positioned our operations and activities as a point of reference for the telecoms industry and the business community in Nigeria and Africa.
JOB TITLE: LEARNING SOLUTIONS MANAGER
DEPARTMENT: Human Resources
LOCATION: Lagos
JOB DESCRIPTION:
Competency Planning and Development
Design curriculum and develop programmes
Ensure all role competencies in MTN Nigeria have appropriate curriculum cover
Develop competency-based training/development plan for organisation
Provide 100% curriculum covering MTN Nigeria Competency framework
Update learning directories periodically to respond to business needs
Learning Solution Management.
Make input into the development of training strategy and approach
Manage training needs assessment for individual staff and organization in consultation with departmental heads and managers
Determine micro training requirements across the organization and source relevant local and international courses to meet such requirements for internal delivery
Identify, select and manage external training and accreditation bodies, agencies and providers necessary to deliver required training to appropriate standards
Develop assessment methods and systems required for training needs assessment
Manage training evaluation procedure using the Kirk Patrick evaluation methodology
Conduct periodic training effectiveness survey
Manage MTN Nigeria internal training school
Manage MTN Academy programme delivery in Nigeria
Learning Management.
Ensure quality assurance on content development
Allocate training resources for different training needs based on analysis of need, capacity, experience and knowledge of trainer
Manage the Corporate Induction programme
Conduct annual training effectiveness survey
Provide input for the Learning and Development budget
Manage ITF compliance process
Manage learning management reporting using the OLM effectively
Front Line Competency Cycles
Manage the customer relations practitioner programme (CRPP)
Ensure appropriate programme selection and delivery for frontline competency development
Develop and deploy learning strategy to support frontline capability (Customer Relations, Sales and Distribution)
Ensure competency upgrade for frontline staff to enable the achievement of MTN Nigeria customer experience strategy
JOB CONDITIONS: Standard MTNN working conditions. Open plan office. Field work: < 40% of total work hours
REPORTING TO: Senior Manager, Learning Management
REQUIRED SKILLS:
First degree preferably in the social sciences.
A recognized learning and development qualification. e.g. CIPD diploma
8 years work experience with 2 years within the learning function of a reputable organisation.
2 years experience in a supervisory/ managerial
Experience in curriculum development
QUALIFICATION:
First degree preferably in the social sciences.
CLICK LINK TO APPLY
http://careers.mtnonline.com/vacancies.asp?deptid=5&id=1696
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